Privacy Policy

At Artisan Eats Platters, accessible from https://aeplatters.com/, your privacy is important to us. This Privacy Policy explains what information we collect, how we use it, how we share it, and the steps we take to protect your information.

Information We Collect

When you visit our website, place an order, sign up for marketing, or contact us, we may collect the following types of information:

  • Personal Information: Your name, email address, phone number, billing address, shipping address, and payment information when you make a purchase or submit an enquiry.
  • Automatically Collected Information: Your IP address, browser type, operating system, referring URLs, pages viewed, time spent on our website, and similar usage data collected through cookies and related technologies.
  • Communication Information: If you contact us directly, we may collect the contents of your message and any contact details you provide.
  • SMS and Marketing Information: If you opt in to receive marketing messages from us, we may collect your mobile phone number, consent records, message interaction data, purchase activity, cart activity, and browsing activity related to your use of our website and services.

How We Use Your Information

We may use the information we collect in the following ways:

  • To process transactions: We use your personal information to process payments, fulfil orders, coordinate deliveries, and provide customer support.
  • To improve our website and services: We analyse website activity and customer interactions to improve the performance, content, layout, and overall experience of our site and services.
  • Marketing: With your consent, we may send promotional emails and SMS/text messages, including offers, updates, reminders, cart reminders, and announcements about our products and services.
  • Consent and campaign management: We may maintain records of consent, opt-out requests, and campaign engagement in order to operate our marketing programmes responsibly.
  • Legal compliance and protection: We may use your information to comply with legal obligations, prevent fraud, and protect our business and customers.

How We Share Your Information

We do not sell your personal information. However, we may share your information with trusted third parties that help us operate our business, including:

  • Service providers: We work with third-party providers such as payment processors, shipping and delivery partners, website and e-commerce providers, SMS and email marketing providers, and analytics platforms that help us run our business and serve our customers.
  • Legal obligations: We may disclose your information if required by law, legal process, or government request, or when necessary to protect our rights, property, or safety.

These service providers are only permitted to use your information as needed to provide services on our behalf or as otherwise required by law.

SMS Marketing and Mobile Data

If you opt in to receive SMS marketing messages from Artisan Eats Platters, we may use your mobile number and related information to send you promotional messages, special offers, cart reminders, order updates, and other service-related communications.

We may also use subscriber data to personalise messages, understand customer engagement, and improve our SMS marketing campaigns. Subscriber data may be stored and processed by Shopify and other service providers we use to operate our store and messaging services.

No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties except with vendors, consultants, and service providers who need access to such information to help us provide the messaging service.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, understand website traffic, remember user preferences, and support our marketing efforts. You can control cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, including to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have certain rights regarding your personal information under applicable laws such as GDPR or CCPA. These rights may include:

  • Access: The right to request access to the personal information we hold about you.
  • Correction: The right to request correction of inaccurate or incomplete information.
  • Deletion: The right to request deletion of your personal information, subject to applicable legal obligations.
  • Opt-out: The right to opt out of marketing communications, including email and SMS/text marketing.

To exercise any of these rights, please contact us at aeplatters@gmail.com.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of those third-party websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this page periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Artisan Eats Platters
Email: aeplatters@gmail.com
Phone: 614-906-8011
Address: AK Creative LLC, 5150 Reed Rd, Columbus, Ohio 43220, United States