Terms & Conditions

This Catering Agreement is entered into between you and Artisan Eats LLC (“Artisan Eats”). Artisan Eats agrees to provide grazing platter(s), Barkuterie platter(s), and grazing table services to you on a specified event date in exchange for your payment of the quoted invoice amount.

Booking: A minimum of 48 hours’ notice is required for any booking. Grazing tables larger than 2 feet must be requested at least 2 weeks in advance.

Rescheduling:
You agree to provide notice at least 5 days before your event date if you need to reschedule your order. Requests made with fewer than 5 days’ notice may not be accommodated.

Cancellation:
All payments made to Artisan Eats are non-refundable. If you provide notice of cancellation 5 days or more before your event date, your payment may be credited toward a new order placed within 6 months of the original event date. If you provide notice of cancellation fewer than 5 days before your event date, you will forfeit your payment, as your booking reserves time and inventory and we may have turned away other business or incurred costs to fulfil your order.

If Artisan Eats must cancel or materially change your order due to extreme unforeseen circumstances, such as illness or emergencies, a full refund will be provided.

Freshness and Food Handling:
After delivery or pickup, it is your sole responsibility to ensure that all grazing platter(s) and Barkuterie platter(s) are refrigerated and served in a timely manner. Grazing platters may be refrigerated for up to 24 hours and should remain refrigerated until approximately 1 hour before serving. Grazing tables will be serviced and taken down by our staff after 2 hours of completion unless otherwise agreed in writing.

Allergies:
While Artisan Eats is happy to accommodate requests to omit certain foods from its products, we cannot guarantee that any products we serve are allergy-friendly, as they may be prepared or handled in facilities that also process allergens including nuts, wheat, dairy, and shellfish. This applies to both human and animal products. It is your responsibility to communicate any allergies or dietary requirements for yourself, your guests, or your animals.

Platters Are Made to Order:
Every platter is individually prepared by hand. We do our best to use the same ingredients and presentation as shown or described, but under some circumstances items may be substituted with similar items due to availability, seasonality, or supply issues. Barkuterie platters are intended for dogs only and should not be consumed by any other animal or by humans.

Limitation of Liability:
If you are dissatisfied with Artisan Eats’ performance under this Agreement, or if you claim any breach of contract, negligence, breach of warranty, or any other claim of any kind, the maximum amount recoverable from Artisan Eats shall not exceed the total amount paid by you under this Agreement. Under no circumstances shall Artisan Eats be liable for any damages beyond the Contract price.

Emergency Cancellations:
If unforeseen or emergency circumstances outside the control of the parties make it impracticable to perform this Agreement, including but not limited to force majeure events, public health emergencies, severe weather, or an emergency affecting the Client’s event venue, both parties agree to notify one another as soon as possible. Unless otherwise required by law, payments remain non-refundable in these circumstances. If such circumstances arise fewer than 5 days before the event date, the Client remains responsible for the full amount due.

Venue & Choice of Law:
Any legal action relating to this Agreement must be brought in the courts located in Franklin County, Ohio, or the United States District Court for the applicable district in Ohio. This Agreement shall be governed by and construed in accordance with the laws of the State of Ohio, without regard to its conflict of law provisions.

Mobile Terms of Service

The Artisan Eats mobile message service (the “Service”) is operated by Artisan Eats (“Artisan Eats”, “we”, “us”, or “our”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features at any time without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time, and your continued use of the Service after any changes become effective constitutes your acceptance of those changes.

By consenting to Artisan Eats’s SMS/text messaging service, you agree to receive recurring automated marketing and transactional text messages from and on behalf of Artisan Eats at the mobile number you provided. These messages may include promotions, special offers, cart reminders, order updates, and other marketing or service-related communications.

You understand that you do not have to sign up for this programme in order to make any purchase, and your consent is not a condition of any purchase with Artisan Eats. Your participation in this programme is completely voluntary.

Message frequency varies depending on your interactions, orders, and marketing activity. We do not charge for the Service, but message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages.

You may opt out of the Service at any time by replying STOP to any message you receive from us. You may receive a one-time opt-out confirmation message. If you need help, reply HELP or contact us at aeplatters@gmail.com or 614-906-8011.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of those changes where required. The wireless carriers supported by the Service are not liable for delayed or undelivered messages.

You agree to provide us with a valid mobile number. If you change your mobile number, you will need to sign up for the programme again using your new number.

To the extent permitted by applicable law, we are not liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, or any action you may or may not take in reliance on the information or Service.

We respect your privacy. To see how we collect and use your personal information, please review our Privacy Policy.